At MindPowerTools we pride ourselves in delivering
the best quality products available and for providing our
customers with honest and knowledgeable support and service. We
want to you feel confident and secure with every purchase that
you make with us. If at any time you have questions or comments
about your order or a product that we sell,
please contact us. All orders are processed by real people -
we give every customer's order our personal attention to ensure
it is processed accurately and quickly.
We respect your right to privacy. Your e-mail addresses, telephone numbers, addresses, or any
other information about our customers will NOT be given or sold to anyone.
We respect your privacy. Your Credit Card and banking information is safeguarded by
processing only on the "Thwate Certified Secure" and "HackerProof"
web sites of our banking institution. We, at MindPowerTools, never see or access your Credit
Card or Banking information in these transactions.
Our payment system protects consumer payment
information with secure data transfer over the Internet. Our
secure banking server uses mathematical algorithms to encrypt data before it
is sent and to decrypt the data as it is received. The payment
software uses RSA or Triple DES for secured network transactions
between you and our Merchant Bank secure websites..
Shipping and Tracking
Most orders are usually shipped within 1-2 business days.
Orders arriving on Friday will typically be shipped out on the
Monday following. If
you need an order to arrive on a specific day, please
call us and we will make every effort to accommodate your
needs. If in doubt about stock availability, please give us a
All shipments are fully
insured and packed for export.
Shipping rates are listed here. The charges for these
shipping methods are calculated by shipping weight on our secure
order site after a selection of destination and shipping method
has been made by the purchaser.
(7 to 12 days):
In the USA "Standard
Shipping" is UPS Ground.
In Canada "Standard
Shipping" is via. "UPS Standard".
"Standard Shipping" is via US Postal Service "Air Parcel Post".
Expedited Shipping" (4 to 8 days):
UPS shipments can be
tracked at the
UPS web site
here. FedEx shipment is
available on request. FedEx premium will be determined after the
order is placed Customers who have their orders shipped
FedEx can track your order on the
FedEx web site
In most cases, to expedite a shipment, an order will be shipped right from the manufacturer or
distributor to you directly (called a "Drop Shipment").
Shipping rates for
our standard services are calculated automatically using our
shopping cart system. You can receive a free shipping quote
by sending us an email <
firstname.lastname@example.org> - include the items you
wish to buy and we will email you the shipping rates.
We Accept orders from any spot on the globe! If
necessary we will find creative and alternative ways to
process your payment an shipment of the product you order.
for shipping and payment questions.
Air Parcel Post (APP) We
offer a low cost shipping option for
international shipments to most countries via United States
Air Parcel Post service (APP). This service normally
takes about 7-12 days to be delivered and is usually less
expensive than the Global Express Mail Service (EMS). However, it
is not possible to track packages shipped with APP,
so while this shipping method has proven to be very reliable,
a package shipped this way can be delayed.
UPS Standard to Canada is a low-cost, reliable,
insurable and traceable shipping method for Canadian
shipments. Most UPS Standard shipments to Canada will arrive
in 7 to 12 days maximum.
UPS Ground to USA is a low-cost, reliable,
insurable and traceable shipping method for US
shipments. Most UPS Standard shipments to US addresses will arrive
in 7 to 12 days maximum.
Global Express Mail Service (EMS)
We also offer a low cost expedited shipping option for international
shipments to most countries via United States Postal Service Global Express Mail Service (EMS). This service is insured for
the value of the goods and normally
takes about 5-10 days to be delivered and is usually less
expensive than UPS or FedEx Express shipping methods. However, it
is not possible to track packages shipped with EMS,
so while this shipping method has proven to be quick and very reliable,
a package shipped this way can be delayed for extended
periods of time.
Very Important! Orders shipped to another country from
the USA may be subject to taxes, duty, brokerage fees, etc.
which are not part of the shipping charges that we collect. We
have no control over these charges and are unable to collect
them. Please contact your local FedEx office, Post Office and/or
customs office for details of these charges. In an effort to
maintain a high degree of ethics in our business practices with
our customers and the countries they live in, we will not
falsify customs documents (marking goods as a gift, samples,
etc.).....no exceptions. FedEx provides
service to help you calculate your potential customs and
Options and Ordering
We accept Visa, MasterCard, American Express, Discover,
PayPal, Mailed-in Checks (personal checks require approximately
10 days to clear the bank) and Mailed-in Money Orders.
Orders will only be processed after we receive the transaction
confirmation from Visa card issuer bank, and it will usually
take 2 to 7 business days.
Orders can be placed online, using our secure server shopping
cart system, called in to (425) 765-6996, sent via
mailed in. When placing an order by mail, make checks and
money orders payable to: The Sound Professionals. Send
the payment to the address
shown here, and use the shopping cart system to place your
order, selecting "check/money order" as your payment method. We
will hold your order until payment is received. Personal checks
are held until they clear the bank - usually 7 to 10 business
days. Money order payments are processed as soon as the payment
All products are sold with a 100% satisfaction guarantee.
If for any reason you are not satisfied with your purchase, you
may return it in new condition with all packing materials and
literature within 30 days for a full refund, less shipping
costs. Orders returned in new condition after 30 days an up to
90 days will be charged a 15% Restocking Fee. Return instructions
All our products, excluding Software and Audio CDs, are covered
by the manufacturer's One Year Limited Warranty:
If a defect arises and a valid claim is received by
MindPowerTools within the Warranty Period, at its option,
MindPowerTools will (1) repair the product at no charge, using
new or refurbished replacement parts, (2) exchange the product
with a product that is new or which has been manufactured from
new or serviceable used parts and is at least functionally
equivalent to the original product, or (3) refund the purchase
price of the product. (Warranty Details
Return and Repair information
Note: Before you deliver your
product for warranty service it is your responsibility to:
call or email MindPowerTools for a
package the item to prevent damage
or loss during shipment;
pre-pay the shipping charges;
ship only to the MindPowerTools
address unless other instructions are given at the time of
See our contact
MindPowerTools is not responsible
for items that may be lost or damaged during transit or a